Book excerpt: Conflict resolution, conflict management and conflict transformations are major themes in this unique book which examines, explores and analyses the mediation attempts of the Organization for Security and Cooperation in Europe in the Nagorno-Karabakh conflict. Ohannes Geukjian shows the most striking characteristic of a protracted internal conflict such as this is its asymmetry and explains that, without meeting basic human needs like identity, recognition, security and participation, resolving any protracted social conflict is very difficult.