Book excerpt: When you need the NHS, how can you make sure you get the best possible care? Have you ever thought about what you could do to influence and improve the quality of care you receive when using the NHS? Or do you just turn up hoping that the healthcare professional in front of you diagnoses and treats you accurately and in your best interests? Have you ever walked away from an appointment none the wiser, disappointed, confused or angry? Or worse – have you been mis-diagnosed or had unnecessary treatment? The NHS is something we all rely on. We hope that it will deliver the best possible service when we or our loved ones fall ill. It is regarded as a shining example and world leader in healthcare provision, but, in recent years, its reputation has been severely tarnished. Successive scandals have revealed shocking levels of care, harm, neglect, cover-ups and unnecessary deaths. If these multiple revelations have taught us anything it is that we have to be prepared - and able - to take personal responsibility to influence the quality of care we receive. Either we enable ourselves to rise to this challenge or risk becoming another unfortunate statistic. NHS Please Don't Kill Me! is a guide to help you receive the best possible care. By outlining the prevalent cultural and behavioural issues, it provides readers with essential skills and ideas that could reduce error and potentially save lives. It is an honest, transparent and factual book that reflects the real experiences of many people, including the authors.