Book excerpt: Are you achieving the bottom-line results that you want from your learning and organizational development investment? Pent-Up Profits breaks new ground in building a collaborative approach that strengthens relationships among business leaders to achieve bottom-line results through improved performance. It offers a holistic approach that includes all performance stakeholders, which goes upstream to identify and resolve hidden performance issues that are often misdiagnosed as managerial problems. If you want to link human performance projects to measurable business objectives, this book is a must-read. Pent-Up Profits is a relevant, credible, and 'bottom-line' rendering of challenges and solutions in regard to human performance development and organizational effectiveness. Furthermore, the author's engaging style, pertinent metaphors, and case examples make it an enjoyable read. One does not often find this combination in a technical book, but Michael Austin has accomplished it. It is clear that he knows what the real touchstones are in an organization, and his combination of process descriptions and job aids will be appealing to both managers and service providers. —John M. Keller, Ph.D., Professor of Educational Psychology & Learning Solutions, Florida State University