Book excerpt: Leadership is the most important part of an organization's success. As a leader, your ability to influence others is the key to getting things done. Effective leadership builds morale in an organization, successful prosecution of crime, defense from liability, and improves a department's level of trust and participation with the communities it serves. Among the topics covered in the book are: * Leadership without title - how to lead others even if you don't have rank * Empathy and how to see things from the point of view of others * Influence and how to get those you lead to follow you * Values and how they impact the decisions people make * Generationalism and how it impacts employees * Motivating employees to get the job done to the best of their abilities * Affability and how to be liked and respected by others * Trust and how it impacts your ability to lead * Accountability and how to correct bad behaviors by employees * Retention and how you can help keep great employees