Book excerpt: The role of the Police Community Support Officer (PCSO) is increasingly demanding and challenging, requiring constant learning and application of practical skills. This book is written as a practical guide for prospective or newly-recruited PCSOs, as well as established officers who want to refresh and develop their knowledge. Linked throughout to the National Occupational Standards, this book introduces the key, universal areas of competency for PCSOs and guides the reader through incidents typical of those PCSOs will encounter. Throughout, these scenarios are addressed with up-to-date policing methods, relevant procedure and legislation.