Book excerpt: The objective of this study was to understand public attitudes toward several issues related to access management. Specifically: (1) How do users perceive the role and function of specific highways experiencing significant development and increasing traffic? (2) What do citizens perceive are the problems with these roadways? (3) What is the proper balance between access and mobility? (4) Do citizens recognize that poorly managed access to a state highway causes congestion and safety problems? (5) Who is perceived to have responsibility for managing the use of the roadway with respect to mobility, access, and safety? (6) Should existing and future businesses conform to limited access policies regarding state highways in the interest of maintaining mobility and safety? (7) How do these answers differ among the following three customer segments? Residents of the immediate vicinity, residents of the market area, travelers passing through, commuters, and/or recreational travelers?