Book excerpt: Qualitative Research and the Modern Library examines the present-day role and provides suggestions for areas that might be suited to this type of research for the purposes of evaluation. The author discusses how the results from such research might be applied, and the overall impact of using this type of research to inform development of a more user-centred organisation. The book provides a thoughtful look at the implications of using qualitative research to inform decision-making processes within libraries and is written by an author and library researcher with international experience in various types of libraries, implementing/improving programs and services, and supporting user needs. - Fills a gap in the current literature that hasn't been found in journal articles written on this topic - Contains practical applications of qualitative research principles, with practical examples of select projects - Written by an author and library researcher with international experience in various types of libraries, including work with large-scale qualitative studies, research design and evaluation of library services