Book excerpt: Herein lie the answers to crime and disorder. So many people become dispirited, fatalistic or angry about crime instead of seeing crime problems, like business setbacks, as challenges or even opportunities. This book sets out a clear, systematic and demonstrably successful strategy for reducing the temptations and opportunities for crime. You cannot change the travelling public or the communities which public transport serves, but you can change the immediate circumstances and surroundings that you present to people, you can re-think and reinvigorate your service offering, you can recruit help from other agencies, from staff and even those who ride the system, and you can make the transition from being reactive to being ahead of the game. The theory is backed up by concrete examples of how and why and where smart-thinking has worked before to outflank crime-this is not just off-the-shelf self-help philosophy but a compendium of real-world best practice. What's more, you can often make money, or at least save a lot of money, by doing the right thing, and this book tells you how. Nick Ross,BBC Crimewatch UK, Chairman, UCL Jill Dando Institute of Crime Science Advisory Board