Book excerpt: ‘Selling Holiday, Vacation, Tours & Packages’ is a must-have book for anyone in the Travel & Tour business- on how to Sell Professionally, Increase Revenues and Profits and take the business forward by helping: Sell Yourselves (Customers go by what they see in you first- the way you Carry & Conduct Yourself) Prospect, Win and Sell Your Services.- Up-Sell & Cross-Sell Expand your Markets and Market Share Personalize your Customer's Journey and Experience, by Tailoring Packages to suit their Needs Deliver extra for the Customer every step of their Journey Help gain a continuous flow of Referrals Win back previous Customers who have defected to a Competitor Benchmark your Position and Establish your Brand/ Name as a Market Influencer in the Travel industry Build Glorious Experiences and Memories for your Customers! Retain Customers for Life Stand out from the Competition Project the Right Image thro’ Professionalism and Credibility in the Market! It covers in detail, each step required for the Sales & Service Process- the Skills sets, Behavior & Attitude, and is aimed at all who are keen on creating a Memorable Experience that is Enjoyable by Encouraging Customers to Return Again! Here is just ONE of the Many Testimonials we receive after each Training...“My entire team including myself were engaged on this Sales & Team Building Training that made a Revolutionary Change in our Organization & overall Business, in just one Session itself. Now my Team is hungry for even more!"...Wilfred Selvaraj, Managing Director, LGT Holidays,