Book excerpt: This book is intended as a guide for those people who have been charged with establishing a library or information service in their organisation. It is a practical guide to the steps that need to be taken, the people that will need to be dealt with and the procedures that will have to be adopted in order to bring the venture to a successful conclusion. The book contains many practical tips and hints from the author, based upon his 'hands-on', practical experience of setting up many new information services. - Deals with the whole process – from start to finish - Based on sound principles that have worked in practice - Easy to follow as a step-by-step guide