Book excerpt: Based on her study of more than 40 wildly successful projects, she has identified five characteristics that fly in the face of conventional practice: Make Space - Allow the project to grow and develop in unpredictable ways; Get it Right - Insist on finding the right answers to the toughest questions; Make a Difference - Reach beyond your grasp to accomplish the impossible; Energize People - Create an emotional environment filled with challenge; and Spiral Up - Don't stop with a single achievement; use it as a step to greater success.