Book excerpt: The summary of Wired to Care – How Companies Prosper When They Create Widespread Empathy presented here include a short review of the book at the start followed by quick overview of main points and a list of important take-aways at the end of the summary. The Summary of It would appear that modern businesses rely more on mountains of data and trend reports than they do on the requirements and preferences of actual clients. Wired to Care demonstrates how businesses can use empathy to form connections with clients and learn what it is that those clients truly desire. This kind of empathy leads to growth on a company-wide level, and it has the potential to be a game-changer for individual employees as well. Wired to Care summary includes the key points and important takeaways from the book Wired to Care by Dev Patnaik and Peter Mortensen. Disclaimer: 1. This summary is meant to preview and not to substitute the original book. 2. We recommend, for in-depth study purchase the excellent original book. 3. In this summary key points are rewritten and recreated and no part/text is directly taken or copied from original book. 4. If original author/publisher wants us to remove this summary, please contact us at [email protected].