Book excerpt: The A-Z of Diversity and Inclusion is a powerful blend of advice, reflection and provocation on these vital topics, organised around the 26 letters of the English alphabet. Great educators recognise how diversity enriches their organisation. They have an ambition for every learner (adult and child) to be seen, represented and included, for their needs to be met and any barriers they are experiencing to be understood, tackled and overcome. To achieve this requires dogged determination, relentless and forensic focus and unwavering optimism and energy. Inclusive educators quite literally change lives.