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What is the amazement revolution? It is the culture that can drive any organisation -- from one employee to tens of thousands -- to focus completely on deliveri

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experien

Convenience is King When you make it easier for customers to do business with you, they will reward you with their money, their loyalty, and their referrals. Th

The must-read summary of Shep Hyken's book: "The Amazement Revolution: Seven Customer Service Strategies to Create an Amazing Customer (and Employee) Experience

In today’s competitive business climate, you can’t just satisfy your customers. You have to be better than that, giving them experiences that they won’t f