Book excerpt: Learn the Powerful Skills of Benign Confrontation! *Step 1: Recognize the patterns of passive-aggressive behavior *Step 2: Refuse to engage in the Passive-Aggressive Conflict Cycle *Step 3: Affirm the anger *Step 4: Mange the denial *Step 5: Revisit the thought *Step 6: Identify areas of competence What is passive-aggressive behavior? The authors of this three-part book have studied the psychology of this behavior for over four decades in both clinical and educational settings. They offer real-world examples and empowering, practical strategies for working with or when confronted with individuals who exhibit any of the five levels of passive aggressiveness.