Book excerpt: Why is it that some people just seem to click? How can I make myself understood by someone whos not on the same wavelength? How can I get my message across? Knowing how to adapt our communication to understand and make ourselves understood is essential to our relationships with others. This book will teach you adaptive communication skills that help you build positive personal connections with anyone. The process communication model tools presented in this book offer valuable help to anyone who wants to improve their communication skills. The six personality types, which are the key concepts behind the process communication model, help us to understand why we are not all wired the same way and avoid situations of miscommunication.