Book excerpt: Empathy allows people to love and care for one another, and differentiates human beings from machines. Yet as people's dependence on technology continues to rise, empathy appears on the decline. In this timely text, journalist Kaitlin Ugolik Phillips asks if developers might use the technologies that caused these problems to fix them. She found she's not alone in pursuing this question. Phillips's research takes her - and the reader - into a growing movement made up of developers, journalists, educators, advocates and others who see empathy as an essential component of future technologies.