Book excerpt: Empathy is an essential leadership skill and a cornerstone of good relationships—but it can be hard to access when it's most needed. Luckily, empathy is also a learnable skill, with the power to move conversations out of gridlock and pain. With mindfulness, empathy has deescalated conflicts, combated loneliness, and built human connections in the most unlikely places. With this book, readers will learn how anger and blame get translated and productive dialogues made possible, how to repair arguments before they cause damage, and how self-empathy transforms relationships. With more than 70 stories collected from Nonviolent Communication trainers and practitioners around the world, readers will encounter new ways to talk to the people in their lives and learn techniques for empathizing with one's self and with others at home, at work, and in the community.