Book excerpt: Annotation Hogan (a consultant) offers businesses advice on relating to employees and customers with disabilities, presenting ideas for socially responsible business practices compatible with a competitive strategy. While focusing primarily on the requirements of the Americans with Disabilities Act, the book also provides guidance on marketing and employment inclusivity, the promotion of diversity and the dispelling of myths, and matters of etiquette. Annotation (c)2003 Book News, Inc., Portland, OR (booknews.com).