Book excerpt: "The Instant Manager has helped thousands of readers hone the skills and fundamental competencies critical to managerial success. Now in an expanded edition, the book reflects new business realities, giving experienced and novice managers alike the tools and information they need. With much of the material presented in bulleted lists or as quick tips, the book provides instant access to practical advice on subjects such as: * Teambuilding * Leadership * Performance improvement * Conflict management * Written and oral communication * Creative problem-solving * Goal-setting * Decision-making * Motivation * Interviewing and hiring * And many others Read cover-to-cover as a primer or on the job as a daily problem-solver, The Instant Manager helps readers maximize team productivity, drive results, and take charge of their own careers."