Book excerpt: It's time to consider a safer way to deal with the human predators who walk among us. In his third book, Harry Hammer teaches you how to resolve conflict with non-violent de-escalation techniques. You will learn everything you need to know to resolve almost any type of conflict, which left unimpeded could lead to violence of tragedy. You will also learn skills, tactics, techniques and principles that will maximize your chances of staying safe - through the mastery of words.