Book excerpt: Containing practical guidance for anyone (such as program managers) who need to run meetings more effectively, this book describes how to gain productivity, provide evaluations to assess the areas of improvement as well as checklists and action summaries to remind of what you need to do to conduct effective meetings in the future. It also combines information for program managers, project managers, individual contributors, executives and customers into a single package they can apply directly. 85+ useful tips give clear and concise information to help anyone make a positive contribution toward achieving the objective of any meeting attended.