Book excerpt: This ebook provides an overview of the power of social media intelligence for public safety. It explores the evolution of public safety and its challenges in the modern world, the impact of social media on public order, the risks and benefits of social media intelligence, and the strategies and tools for effective social media monitoring. This book also examines ethical considerations, privacy concerns, legal issues, and data quality in social media intelligence. Real examples are used to illustrate the value that Social Media Intelligence can bring for Public Safety and Public Order.