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Organizational measures are the foundational building blocks that shape an organization‘s vision and action. All too often however, these measures do not rece

A clearer, more accurate performance management strategy Over the past two decades, performance measurement has profoundly changed societies, organizations and

This book is written for managers at any level, in any organization, who are interested in measuring organizational performance but are not sure how to go about

In the spring of 2010, Harvard Business School’s graduating class asked HBS professor Clay Christensen to address them—but not on how to apply his principle