Book excerpt: There is a bewildering array of choices facing all managers,whether newly appointed or experienced business hands. No matterhow much experience you have, everyone can make mistakes. TheUltimate Book of Business Skills points the way for anyone in abusiness role. It puts the essential techniques for running abusiness, managing a team and making informed choices aboutstrategy straight into the hands of the people who need them. The Ultimate Book of Business Skills is a great additionto the Capstone Reference series. It features a user-friendlyformat with real-life examples designed to transform anyone into arounded businessperson with an impressive range of skills-basedknowledge at their fingertips.