Book excerpt: Think a welcoming smile and an outgoing personality are all one needs to succeed in hospitality and tourism? Guess again. Hard work, preparation, and training are necessary as well. What isn't required is a four-year college degree. Learning and hands-on training for hospitality and tourism careers can start in high school, and continue after graduation through vocational education and certification. This book prepares readers for work as chefs, hotel desk clerks, adventure tour guides, and so much more.