Book excerpt: If you're looking for guidance on building and managing a Technology Professional Services Organization, you'll find 165 great tips in this book from folks who've been there and know first hand the trials and tribulations of running a services organization. Inside this book you'll find real-life experiences and "lessons learned" that will help you create and run a first-class services organization. Whether you're with a startup with just a few Consultants or with a Fortune 500 company with a sizable services organization, the gems provided in this book will give you insight into a range of topics, from setting up your Services strategy and charter; to Services marketing and selling; to business operations, organizational design, services delivery and offshoring. Written by over 100 Professional Services industry experts, you won't find a more comprehensive book on this subject anywhere. If you'd like to contribute to our next book or just connect with your peers, join our PS community at www.psvillage.com.