Book excerpt: Part of the renowned TMEH Series, the book contains hundreds of practical new ways to make continuous improvement work, and keep on working: quality management guidelines, quality and productivity improvement ideas, cost reduction tips, continuous process improvement, plus how to use world class techniques such as TPM, TQM, benchmarking, JIT, activity-based costing, improving customer/supplier relationships, and more. You'll also learn from "best practices" examples for quality training, teamwork, empowerment, self-assessment using Baldrige Quality Award criteria, ISO 9000 audits and certification, and more.