Book excerpt: The Transportation Worker Identification Credential (TWIC) program, managed by the Transportation Security Admin. (TSA) and the U.S. Coast Guard, requires maritime workers who access secure areas of transportation facilities to obtain a biometric identification card to access these facilities. A federal regulation set a national compliance deadline of April 15, 2009. TSA is conducting a pilot program to test the use of TWICs with biometric card readers in part to inform the development of a second TWIC regulation. This report evaluated TSA's and the Coast Guard's progress and related challenges in implementing TWIC, and evaluated the management challenges, if any, that TSA and Coast Guard face in executing the TWIC pilot test. Illus.