Book excerpt: Preparing for the great unknown . . . That's why we're excited to introduce, Unannounced Survey: Frontline Strategies to Prepare Your Organization for Surprise Surveys. In her new book, Missi Halvorsen, RN, BSN best-selling author of Tracer Methodolog delivers practical, hands-on, how-to methods to overcome survey challenges. Using from-the-field examples, personal successes, and lessons learned, she explains how to prepare for unannounced surveys from top to bottom. Best of all, this book zeroes in on how to develop an action plan that trains and prepares staff members to be in "survey mode" everyday not just when there's a knock at the door.