Book excerpt: [Special Note: If you ordered in early September, please contact www.processmodelingadvisor.com to receive your FREE final-edited copy directly from the author.] Many business process models don't meet expectations. Why? Business analysts, managers, productivity improvement specialists, and consultants who develop process models by trial and error are prone to fail. This is THE only start-to-finish how-to guide for consistently producing high-quality business models. It shows you how to: - Establish or improve your business process modeling competence using the 6-step Universal Process Modeling Procedure. - Perceive, define/normalize any business process or activity using the 4-part Universal Business Process Definition. - Never miss the 3 Basic Business Process Flow elements. - Efficiently elicit process model content using razor-sharp elicitation agendas. - Elicit and model the 10 most common logical process model refinements. - Validate any process model's quality using 5 Universal Process Model Quality Checklists. - Use any process modeling tool at-hand, whether it be white board or process modeling software. Learn more at www.ProcessModelingAdvisor.com