Book excerpt: 'Using the Bootstrap Algorithm for Changing the Control Game' is clearly written and points are supported by real life case studies. Dr. Ogland demonstrates how a Total Quality Management strategy articulated through the use of bootstrap algorithms can be used to achieve world-class performance in challenging environments such as complex organisations saturated with power struggles and internal politics. The book features insights on critical systems thinking, game theory, quality management systems, the Efqm Business Excellence Model, self-assessment, and the implementation of Tqm. Case studies provide practical insights from twenty years of empirical research on how to bootstrap Tqm and Business Excellence in complex environments. The ideas developed in the book have been acknowledged as a major contribution to the theory of Tqm, and the book itself is an indispensable resource for practitioners trying to implement Tqm in environments where traditional implementation methods are bound to fail.