Winning with the Customer from Hell
Download or Read eBook Winning with the Customer from Hell PDF written by Shaun Belding and published by ECW Press. This book was released on 2004 with total page 231 pages. Available in PDF, EPUB and Kindle.
Author | : Shaun Belding |
Publisher | : ECW Press |
Total Pages | : 231 |
Release | : 2004 |
ISBN-10 | : 9781550226300 |
ISBN-13 | : 1550226304 |
Rating | : 4/5 (00 Downloads) |
Book Synopsis Winning with the Customer from Hell by : Shaun Belding
Book excerpt: Annotation Realistic, practical, and compelling anecdotal solutions are offered here for countering belligerent, abusive, and condescending customers. This book captures the essence of the skills required for helping retailers deal with problem customers and improve employee efficiency. A six-pronged approach known as LESTER is detailed, which involves listening to customers, echoing the issue, sympathizing with the customer's emotional state, thanking the customer, evaluating one's opinion, and responding with a win-win solution.