Book excerpt: "Diversity is a reality of life, and a necessity in today's workplace. Workforce Diversity Management is about increasing one's cultural competency, understanding people as individuals rather than groups, and building productive human relationships in the workplace by focusing on an individual's head, heart and habits. It requires examining one's own beliefs and values as well as one's personal habits and daily behaviors to learn the skills of dealing appropriately with individuals whose personal beliefs and values may be different"--P. [4] of cover.