Book excerpt: A Straightforward Guide to Writing Business and Personal Letters, emails and Texts, Revised Edition, deals with the production of effective letters and emails covering both business and personal Situations in the context of a changing business environment in 2023. More and more people are working from home and having to communicate remotely. The book dwells from the outset on grammar and punctuation. It shows the writer how they can express what they are trying to say, how to lay it out and take care that the letter or email achieves its aims. The importance of Texting is elaborated on as this has now become a more prominent form of communication over the last few years.